+1-888-272-8868 How to Resolve Canon Printer Error 853 Code

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Canon printers are known for their reliability, but like any electronic device, they can encounter issues from time to time. One of the more frustrating issues is Canon Error 853 +1-888-272-8868, which often appears when you're trying to print or send documents through a Canon printer, especially on multi-function devices (MFPs) like Canon imageRUNNER series. The error typically relates to network communication or fax-related problems, and it prevents the printer from completing the job. This guide will walk you through the causes of Canon Printer Error 853 and provide solutions to fix it.

Causes of Canon Printer Error 853​

Canon Printer Error 853 generally occurs when there is a network-related problem or an issue with document transmission. Here are some common reasons why this error may appear:
  1. Fax Transmission Issues: The error may occur when you're trying to send a fax from the printer, and the transmission fails. This could be due to an issue with the phone line, improper fax settings, or an unsupported fax format.
  2. Network Communication Errors: If you're using the printer over a network and it experiences issues while trying to send or receive data, the Error 853 can appear. Problems like poor network connectivity, a faulty router, or incorrect IP settings can lead to this error.
  3. Incorrect Server Settings: If the printer is connected to a server for scanning or sending documents, incorrect server settings or problems with the email server (SMTP) can trigger Error 853. For example, if you're trying to scan to an email and the SMTP server settings are not correctly configured, the job will fail, and the error will display.
  4. Driver or Firmware Issues: Outdated or corrupted printer drivers, as well as firmware issues, can cause the error. If the printer's firmware is not up-to-date, it may experience communication problems with connected devices or fail to interpret commands correctly.
  5. Document Size or Format Issues: Sometimes, sending large files or documents in an unsupported format (such as incompatible file types for email or fax) can trigger the error.
  6. Power or Hardware Issues: In rare cases, the error might be due to internal hardware problems or power fluctuations that affect the printer’s ability to process or transmit jobs.

Solutions to Fix Canon Printer Error 853​

Depending on the cause of the problem, there are several steps you can take to resolve Canon Printer Error 853. Below are some troubleshooting solutions to help you fix the issue.

1. Check Fax Line and Settings​

If you're encountering Error 853 while attempting to send a fax, the first step is to check the fax line and settings:
  • Ensure that the phone line is properly connected to the printer.
  • Verify that the phone line is active and not experiencing any service disruptions.
  • Check the fax settings on your printer to ensure they are correctly configured for your phone system (e.g., check the dial tone detection and fax number).
If the fax line or settings are not configured correctly, adjusting them should resolve the error.

2. Check Network Connection​

For network-related Error 853 issues, checking the connection is essential. Here are the steps to troubleshoot network problems:
  • Restart the Router: Turn off your router for a few minutes and then turn it back on. This can reset your network and resolve any temporary connectivity issues.
  • Check Network Cables: Ensure that all network cables connected to the printer and router are properly plugged in and not damaged.
  • Check Printer's IP Address: Ensure that your printer has a valid IP address. You can check the IP address in the printer's settings menu under network configuration.
  • Ping the Printer: From your computer, open Command Prompt (Windows) or Terminal (Mac) and type ping [printer's IP address]. This will test the connection to the printer. If the ping fails, there is likely a network issue.

3. Update Printer Firmware and Drivers​

Outdated firmware or drivers can cause various printer errors, including Error 853. Follow these steps to ensure that your printer is up-to-date:
  • Update Firmware: Visit Canon’s official website and download the latest firmware for your printer model. Follow the instructions to update the firmware.
  • Update Drivers: Download the latest printer drivers from Canon’s website and install them on your computer. If your drivers are outdated or corrupt, this should fix the issue.

4. Check Server Settings for Email Transmission​

If you encounter Error 853 while scanning documents to email, you should verify the server settings:
  • Check SMTP Settings: Ensure that the SMTP (Simple Mail Transfer Protocol) settings are correctly configured. This includes the server address, port number, and authentication details.
  • Verify Email Address: Make sure the recipient’s email address is correct, as incorrect addresses can cause the error.

5. Reduce Document Size or Change Format​

If you're trying to send a large document, consider reducing its size or changing its format to one that is compatible with your printer:
  • Compress the File: Use a compression tool to reduce the file size before sending it.
  • Change File Format: If your printer does not support certain formats, convert the file to a supported format (e.g., PDF or TIFF for emails or faxes).

6. Perform a Printer Reset​

Sometimes, performing a hard reset on your Canon printer can clear Error 853:
  • Turn off the printer.
  • Unplug the power cord and wait for about 5-10 minutes.
  • Plug the printer back in and turn it on.
This simple reset can resolve minor hardware or software issues that may have triggered the error.

Conclusion​

Canon Printer Error 853 is often caused by network communication problems, fax transmission issues, or server configuration errors. However, by following the troubleshooting steps outlined above—such as checking your fax settings, verifying network connections, updating firmware, and reviewing server configurations—you should be able to resolve the issue and get your printer back to working properly. If the error persists despite trying these solutions, it may be necessary to contact Canon support for further assistance.
 
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