Troubleshooting +1-888-255-8018 Arlo App Not Working

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The Arlo app is a vital tool for managing your Arlo security cameras, providing access to live video feeds, motion alerts, and recordings, and enabling remote control of your camera system. When the app doesn’t work as expected, it can be frustrating, particularly if it affects your ability to monitor your home or business. Whether the app crashes, fails to load, or doesn't connect to your cameras, there are several potential causes and solutions to get it up and running again.
In this guide, we'll explore the common reasons why the Arlo app may not work and provide detailed troubleshooting steps and tips to resolve the issue.

Common Reasons Why the Arlo App Isn't Working​

Understanding why the Arlo app isn't functioning properly is key to fixing the issue. Here are some common causes that can result in problems with the app:
  1. Internet Connectivity Issues: A slow or unstable internet connection, either on your mobile device or at the camera’s location, can prevent the app from loading or streaming live video.
  2. App Crashes or Freezes: The app may crash or freeze due to software glitches, bugs, or compatibility issues, especially after a system or app update.
  3. Outdated App Version: If the Arlo app is outdated, it may not work correctly with the latest operating systems or camera firmware, leading to malfunctions.
  4. Arlo Server Outages: If Arlo’s servers are down for maintenance or experiencing an outage, the app may not work, even if your internet and app are functioning correctly.
  5. Device Compatibility Issues: Some devices may not be fully compatible with the Arlo app, especially older phones or tablets running outdated operating systems.
  6. Account or Login Issues: Problems with your Arlo account, such as incorrect login credentials, account suspensions, or server-side issues, can also prevent you from accessing the app.
  7. Cache and Data Corruption: Over time, cached files or corrupted data on your mobile device can interfere with the smooth operation of the Arlo app.
  8. Background Restrictions: Some smartphones impose background data restrictions or battery optimization measures that can interfere with the app’s performance.

Step-by-Step Solutions to Fix the Arlo App​

Below are various troubleshooting methods you can use to resolve issues with the Arlo app. Start with the basic fixes and move on to more advanced solutions if the problem persists.

1. Check Your Internet Connection​

The Arlo app requires a stable internet connection to communicate with the cameras and Arlo’s servers. If your connection is weak or unstable, the app may not work properly. Here’s how to ensure your connection is strong:
  • Test Your Wi-Fi or Cellular Data: Make sure your device is connected to a reliable Wi-Fi network or has a stable 4G/5G connection. You can run a speed test to check if your internet speed is adequate (Arlo recommends at least 1 Mbps upload speed).
  • Switch Between Wi-Fi and Mobile Data: If the app isn’t working on Wi-Fi, try switching to mobile data or vice versa to see if the connection is the problem.
  • Restart Your Router: Power cycle your router by unplugging it from the power source for about 30 seconds, then plug it back in. This can resolve temporary connectivity issues.

2. Restart the Arlo App​

A quick restart of the app can often resolve minor glitches or freezes. Here’s how:
  • Force Close the App: Go to your phone’s app manager, find the Arlo app, and force close it.
  • Restart Your Phone: After closing the app, restart your phone to clear any lingering system processes that may be causing issues.
  • Reopen the Arlo App: Once your phone restarts, open the app again and see if the problem persists.

3. Update the Arlo App​

Running an outdated version of the Arlo app can cause performance issues, especially if it’s incompatible with the latest features or bug fixes. Here’s how to check for updates:
  • On iOS: Open the App Store, go to your profile, and scroll down to find the Arlo app. If an update is available, tap “Update.”
  • On Android: Open the Google Play Store, go to “My apps & games,” and look for the Arlo app under the “Updates” section. If an update is available, tap “Update.”
After updating the app, open it to see if the issue is resolved.

4. Clear App Cache and Data​

Sometimes, accumulated cache files or corrupted app data can cause the Arlo app to malfunction. Clearing the cache and data can give the app a fresh start. Here’s how:
  • On Android:
    1. Go to “Settings” > “Apps” > “Arlo.”
    2. Select “Storage,” then tap “Clear Cache” and “Clear Data.”
  • On iOS:
    • Unfortunately, iOS doesn’t allow users to clear the app cache directly. The best option is to uninstall and reinstall the app (see step 5).
After clearing the cache and data, reopen the app and log back into your Arlo account.

5. Uninstall and Reinstall the Arlo App​

If clearing the cache didn’t work, reinstalling the app can help resolve deeper issues. This process will remove any corrupt files and ensure you’re running the latest version of the app.
  • Uninstall the App:
    • On iOS, long-press the Arlo app icon and select “Delete App.”
    • On Android, go to “Settings” > “Apps” > “Arlo,” then tap “Uninstall.”
  • Reinstall the App: Visit the App Store or Google Play Store, search for the Arlo app, and reinstall it.
  • Log Into Your Account: After reinstalling the app, log into your Arlo account and check if the issue persists.

6. Verify Arlo Server Status​

If the Arlo app still isn’t working, the issue may lie with Arlo’s servers. Server outages or maintenance can prevent the app from functioning correctly.
  • Check Arlo’s Status Page: Visit Arlo’s official status page or third-party websites like DownDetector to see if there are widespread outages affecting Arlo services.
  • Check Social Media: Arlo’s Twitter or Facebook pages often post updates about ongoing server issues or maintenance.
If Arlo’s servers are down, you’ll need to wait until the issue is resolved on their end.

7. Check for Operating System Updates​

In some cases, the Arlo app may not work properly due to compatibility issues with your phone’s operating system. Ensure your device is running the latest version of its operating system:
  • On iOS: Go to “Settings” > “General” > “Software Update” and install any available updates.
  • On Android: Go to “Settings” > “System” > “Software Update” and install any available updates.
After updating your phone, reopen the Arlo app to check for improvements.

8. Disable VPN or Proxy​

Using a VPN or proxy on your mobile device can interfere with the Arlo app’s ability to connect to the internet or communicate with Arlo’s servers. If you’re using a VPN, try disabling it:
  • Disable VPN: Open your phone’s settings, go to “VPN,” and turn off any active VPN connections.
  • Disable Proxy Settings: On Android, go to “Settings” > “Wi-Fi” > Tap the gear icon next to your network > “Advanced” > “Proxy,” and make sure it’s set to “None.”
After disabling the VPN or proxy, restart the app to see if it works.

9. Adjust Background Data Restrictions and Battery Settings​

Some smartphones limit background data usage or restrict battery usage for certain apps, which can affect the Arlo app’s performance. Ensure that these settings aren’t interfering:
  • On Android:
    1. Go to “Settings” > “Apps” > “Arlo” > “Mobile Data & Wi-Fi.”
    2. Make sure “Background Data” is enabled.
    3. Check your battery settings by going to “Battery Optimization” and ensuring the Arlo app is set to “Don’t optimize.”
  • On iOS:
    1. Go to “Settings” > “Arlo” > “Background App Refresh” and ensure it’s enabled.
    2. Go to “Settings” > “Battery” > “Low Power Mode” and make sure it’s turned off.

10. Try a Different Device​

If none of the above solutions work, try accessing the Arlo app from a different device (like a tablet or another smartphone). This can help determine whether the problem is specific to your phone or a broader issue with the Arlo system.

11. Contact Arlo Support​

If you’ve tried all of the troubleshooting steps and the Arlo app still isn’t working, it may be time to reach out to Arlo Support. Here’s how:

Conclusion​

The Arlo app is an essential part of your home security system, allowing you to monitor, control, and receive alerts from your cameras. When the app doesn’t work properly, it can be due to various issues, from network connectivity problems to outdated software. By following the troubleshooting steps outlined in this guide, you can resolve most app issues and restore full functionality. If problems persist, don’t hesitate to contact Arlo support for further assistance.

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