Why Is My +1-888-255-8018 Arlo Camera Offline?

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Having an Arlo camera go offline can be frustrating, especially when you rely on it for home security. However, this issue is not uncommon and can often be resolved with some troubleshooting. This guide will help you understand the potential reasons why your Arlo camera might be offline and provide comprehensive solutions and fixes to get it back online.

Common Reasons Why Your Arlo Camera Might Be Offline​

There are several reasons why your Arlo camera might go offline. Understanding these causes can help you troubleshoot more effectively:

1. Wi-Fi Connectivity Issues: Arlo cameras rely on a stable Wi-Fi connection to function. If your Wi-Fi network is unstable or the camera is out of range, it can cause the camera to go offline.
2. Power Issues: For battery-powered cameras, low or depleted batteries can result in the camera going offline. Wired cameras might experience power issues due to faulty power sources or connections.
3. Firmware Updates: Sometimes, during or after a firmware update, the camera might go offline. This can happen if the update doesn’t install correctly or if there are compatibility issues.
4. Interference: Other wireless devices, such as baby monitors, microwaves, or cordless phones, can interfere with the Wi-Fi signal, causing the camera to lose connection.
5. Account Issues: Problems with your Arlo account, such as incorrect login credentials or subscription issues, can also cause the camera to go offline.
6. Router or Network Issues: Problems with your router, such as outdated firmware, incorrect settings, or heavy network traffic, can affect the camera’s connectivity.

Solutions and Fixes to Get Your Arlo Camera Back Online​

Now that you know the potential reasons, let’s dive into the solutions and fixes to bring your Arlo camera back online.

Solution 1: Check Your Wi-Fi Connection​

1. Restart Your Router: Power cycle your router by unplugging it for about 10 seconds and then plugging it back in. Allow it to reboot completely.
2. Move Your Camera Closer: Ensure your camera is within the Wi-Fi range. If necessary, move it closer to the router to see if the connection improves.
3. Check Wi-Fi Credentials: Make sure your Wi-Fi network name (SSID) and password are correctly entered in the Arlo app.

Solution 2: Ensure Power Supply​

1. Check Battery Levels: For battery-powered cameras, check the battery levels in the Arlo app. Replace or recharge the batteries if they are low.
2. Verify Power Connections: For wired cameras, ensure that all power connections are secure and that the power source is functioning correctly.

Solution 3: Perform a Power Cycle on the Camera​

1. Remove and Reinsert the Battery: If your camera is battery-powered, remove the battery for a few seconds and then reinsert it.
2. Unplug and Replug the Camera: For wired cameras, unplug the power cable, wait for about 10 seconds, and then plug it back in.

Solution 4: Check for Firmware Updates​

1. Update Firmware: Open the Arlo app and navigate to the settings for your camera. Check if there is a firmware update available and install it.
2. Restart After Update: After updating the firmware, restart your camera to ensure the update is applied correctly.

Solution 5: Reduce Wi-Fi Interference​

1. Move Away from Interference Sources: Keep your camera away from other wireless devices that might cause interference.
2. Change Wi-Fi Channel: Log in to your router settings and change the Wi-Fi channel to one that is less crowded.

Solution 6: Verify Arlo Account and Subscription​

1. Check Account Status: Ensure your Arlo account is active and that you are logged in with the correct credentials.
2. Verify Subscription: If you have a subscription plan, make sure it is active and not expired.

Solution 7: Router and Network Troubleshooting​

1. Update Router Firmware: Check if there is a firmware update available for your router and install it.
2. Reset Router Settings: If you suspect your router settings might be causing issues, reset them to factory defaults and reconfigure your network.
3. Reduce Network Traffic: Limit the number of devices connected to your network to reduce congestion and improve connectivity.

Additional Tips for Maintaining Connectivity​

To prevent your Arlo camera from going offline in the future, consider these additional tips:

1. Regularly Check Battery Levels: For battery-powered cameras, regularly check the battery levels and replace or recharge them as needed.
2. Keep Firmware Updated: Always keep your camera and router firmware updated to the latest version.
3. Optimize Wi-Fi Placement: Place your router in a central location to ensure optimal coverage throughout your home.
4. Use a Wi-Fi Extender: If your home has dead zones, consider using a Wi-Fi extender to boost the signal.
5. Monitor Network Traffic: Use quality of service (QoS) settings on your router to prioritize traffic for your Arlo cameras.

Conclusion​

Having your Arlo camera go offline can be a hassle, but with the right troubleshooting steps, you can quickly resolve the issue and get your camera back online. By understanding the common causes and following the solutions outlined in this guide, you can ensure that your Arlo camera remains connected and continues to provide the security and peace of mind you need.

If you’ve tried all the steps and your camera is still offline, don’t hesitate to contact Arlo customer support for further assistance. They can provide additional troubleshooting and help you resolve any persistent issues. Remember, keeping your Arlo camera online and functioning properly is key to maintaining the safety and security of your home.